Feel free to return any item that you are not happy to own within 30 days of receipt. To return an item, please email us at [email protected] to obtain a Return Merchandise Authorization (RMA) number. All RMA requests must be made within 30 days post item delivery. Before a credit is issued, the item must be returned and received by us in good condition. We do not refund shipping costs. In addition, all returns are subject to a 15% restocking fee unless found to be defective. All returned items must in original packaging and include all components in good condition.
Some products are not accepted for returns.
There will be no refunds for lock pick equipment, used pepper spray(unless defective), books, videotapes, spy cameras and bug detection equipment. This includes GPS trackers and stealth or self-contained video cameras. If defective, replacement or repair will be prompt.
Streetwise Branded Product Return Policy:
DEFECTIVE PRODUCT: Products that are found to be defective can be returned for a replacement or credit during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period of time:
All defective returns require a return merchandise authorization number (RMA#). Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to us will be paid by the customer. Any warranty returns after one year require prepaid shipping for the replacement item of $7.95. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included in order to receive a full credit.